We appreciate hearing from
our patients. Your comments help us know what we’re
doing best and what changes would make your stay more
convenient and comfortable.
Here’s our audacious goal: To be #1 in the nation
in patient, employee and physician satisfaction and safety. Please
help us out. We value your input and feedback. Complete
the survey that will come to your house. Thanks!
Here are just a few comments from our patients
received in early January:
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| Ambulatory Services |
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| Nurse “Carrie”--4th
Floor Short Stay—went out of her way to help us
both. Great bedside manner. |
| I would recommend
anyone to your hospital. |
| I would come back
anytime. |
| Excellent services
through all phases of my surgery. |
| I liked how the
nurses were kind to me and they treated me well. |
| Deaconess is #1
with me always. |
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Emergency Department |
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| Everyone was very
attentive and service was very fast. Hardly any waiting
times. |
| I had a very good
experience with your hospital. I felt like you really
cared and wanted to help me. |
| I am grateful
the staff allowed each of my 3 children to come back & see
that daddy was OK. |
| The staff at Deaconess
emergency acted in a timely manner. They were all
well-trained, they were friendly and courteous. They
explained every procedure in advance. They kept me
informed of any delays and what to expect of the
next step. Nurse Vikki was excellent in the manner
in which she provided care and explanations. Dr.
Edminster was thorough and took the time to explain
details of procedures and results of tests. The overall
friendliness and professionalism of all the staff
that helped me made the experience much easier… |
| The facilities
are top of the line—The doctors, nurses and other
personnel are SMART—extremely so—as they are QUICK
and SO very pleasant and polite. They have such an
easy camaraderie… |
| On the 3rd, Dr.
Reynolds. On the 4th Dr. Nania. Wonderful and Wonderful. |
| They immediately
offered me 2 warm blankets. |
| Dr. Jemmett was
a delight. |
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Imaging |
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| Not having to be
carted off to another location was impressive—they
were right there, ready to x-ray. Again…great! |
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| Cath Lab |
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| The cath lab was
great—good details—informed of procedure and drugs
used. |
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| Tests
and Treatments |
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| All good experiences.
Blood and IV. |
| Respiratory therapists
did a good job. |
| The person who
started my IV was very good. |
| Staff was incredible
and so nice. |
| Chad, who did my
stress test, was excellent |
| The lady that
did my epidural was very gentle and good at explaining
things. |
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| 11T |
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| Very courteous
nurse |
| I would recommend
DMC to anyone needing hospitalization… |
| We have been in
Deaconess several times and have always been very
satisfied with everything. |
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| 10T |
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| I thought the nurses
were very professional and awesome |
| One nurse I had
stood out above the others although they were all
very good. Rhonda is her name. |
| The nurses and
aides were very helpful and caring. I had wonderful
care |
| I have been in
other hospitals, but non as well-run as Deaconess—nurses,
aides, housekeeping, kitchen all rated more than
a 5 [out of 5] |
| Carol Washburn—was
an outstanding nurses’ aide. Barb…was an outstanding
nurse. |
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| Social Work |
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| Social worker was
VERY helpful! |
| Staff made necessary
arrangements to return to Manor Care Nursing Home. |
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| Dietary |
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| Loved the open
menu and being able to order when I was hungry. Very
good food nicely served, hot and great people in
the 2100 line! |
| Food is best!!
CHOICES are excellent—fresh fruits and veggies are
super—order takers are great—EXCELLENT food—5 star
restaurant good!! |
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| 9 Tower |
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| My care was outstanding
in every way. I’ve stayed in hotels that were not
this nice. |
| I think the nurses
were the best in the medical field. |
| I would highly
recommend this hospital to anyone of the best experiences.
I almost didn’t want to go home, it was like a little
vacation. |
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| ACU-7 Tower |
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| Nurse Michele was
absolutely one of the best nurses I’ve ever had… |
| A good experience—competent,
attentive, cheerful! |
| I applaud all the
staff at Deaconess—if one has to be admitted, they
couldn’t do better. |
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| OB |
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| The nurse Paula that
helped with delivery was wonderful. We really were
impressed… |
| The Lactation specialist
was wonderful. She spent a lot of time with me and
was a wonderful help… |
| Marcy was excellent! |
| We have been EXTREMELY
pleased with the Deaconess nursing staff with both
of our deliveries…both in Delivery and Mother/Baby
unit. WOW!! |
| I liked the atmosphere & experience. |
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